44 Russell Square, Brighton East Sussex BN1 2EF
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Terms & Conditions

How to make a booking

All reservations must be made through www.churchillbrighton.com or direct by calling 01273 232003 or emailing admin@churchillbrighton.com

Reservations

Reservations are confirmed once full payment has been taken. Please scroll down to our Payment Policy for more information.

Reservation Modifications

If you wish to modify your reservation, please be aware that there is a £15 modification charge plus any price difference.

If you have made a reservation directly through www.churchillbrighton.com, please call 01273 232003 or email admin@churchillbrighton.com and your reservation will be modified, refunded or charged accordingly. You will receive confirmation of this by e-mail.

For all reservation modifications through a channel website such as www.booking.com please deal directly with this channel website.

Cancellation and Refund Policy

If you cancel your reservation outside 30 days of the booking date, a full refund less £15 admin fee will be issued to the credit or debit card used to make your booking.  Please allow 3 working days for a refund to reach your account.

For any reservations cancelled within 14 days prior to your arrival you will receive a 50% refund.

Any reservations cancelled within 14 days is non-refundable.

If you have made a reservation directly through www.churchillbrighton.com, please call 01273 232003 or email admin@churchillbrighton.com and your reservation will be refunded accordingly. You will receive confirmation of this by e-mail.

For all reservations made through a channel website such as www.booking.com, please deal directly with this channel website.

Rooms Accessible By

All of our rooms are accessible from 2pm.

Departures

You must vacate your room type on your departure day strictly by 11am. Full instructions will be given to you on your arrival day within your Speedy Self Check In details.

Speedy Self Check In

On the morning of your arrival day, you will receive your Speedy Self Check In details by text message and email.

Details included are:

  • Front Door Entry Pass Code
  • Key Retrieval Pass Code
  • Directions To Room Type
  • Check Out & Key Departure

Room Types

All our rooms and apartment are listed correctly on www.churchillbrighton.com and some channel websites such as www.booking.com. Photos and descriptions are updated regularly to ensure what you book is what you get. Please click here to see our room types.

Refunds

Fees are non-refundable.

*Refunds do not apply to any reservations cancelled within 30 days.

 Room Extras

Any room extras purchased are non-refundable.

*Refunds do not apply to any reservations cancelled within 30 days.

Payment Policy

If you have made a reservation through www.churchillbrighton.com you will be redirected to our secure online booking system where you will need to follow the simple steps to make full payment.

If you have made a reservation through a channel website such as www.booking.com, you will be charged to the credit or debit card used upon booking.

Unless full payment has been taken, your reservation is not confirmed.

Please note we do not nor will ever hold any financial data you provide through to us.

2% Credit Card Fee

All reservations made with a Visa or MasterCard credit card will be charged as an additional 2% on top of the total amount.

Subscriptions

By booking with Churchill Brighton either directly through www.churchillbrighton.com or through a channel website such as www.booking.com, you accept and agree to your e-mail address being stored in our e-mail server for future updates, discounts and special offers.

Special Offers

Please see our Special Offers page for more information.

Penalty and Charges

  • Lost keys = £40
  • Damaged or Stolen Kettle = £20
  • Damaged or Stolen Hair Dryer = £30
  • Damaged or Stolen Iron/Iron Board = £50
  • In Room or Building Smoking = £500
  • General Room or Building Damage = £ Charged Accordingly

Data Protection

We will never pass any of your personal information on to third party companies. All information captured is for our use and purpose only.

Copyright

All our content is 100% written by us and us only. No content nor these Policies have been copied from or in any way determined by another party.

 

Contact

44 Russell Square, Brighton East Sussex BN1 2EF

01273 232003

admin@churchillbrighton.com